Till1. Try it free first
Every plan includes a 30-day free trial. No card is required, nothing is charged automatically, and you have full access during the trial. Please use it — it is the best way to be sure before you pay.
2. At a glance
| What you bought | Can you get money back? |
|---|---|
| Free trial | Nothing is charged, so nothing to refund |
| Monthly plan | Cancel any time. No refund for the current month; service runs to the end of it |
| Annual plan | Full refund within 14 days of payment. After that, no refund, but service runs to the end of the year |
| Additional branch | Same rule as the plan it was added to. Charged from the day it is added |
| AI question pack | Full refund within 7 days if no question from the pack has been used. Otherwise no refund |
| Hardware | We do not sell hardware, so we cannot refund it |
3. Monthly plans
You can cancel a monthly plan at any time from your account or by writing to us. Cancelling stops the next payment.
The month you have already paid for is not refunded, and you keep full access until it ends. We do not charge a cancellation fee.
4. Annual plans
Annual plans are cheaper because they are paid up front. To keep that fair both ways:
- Ask within 14 days of the payment and we refund it in full, no questions asked
- After 14 days we do not refund the remaining months, but you keep full access until the year ends
- You can cancel at any time to stop it renewing
5. When we always refund
Regardless of anything above, we refund in full when:
- You were charged twice for the same period
- You were charged the wrong amount — we refund the difference
- You were charged after cancelling
- A fault on our side stopped you using TillMesh for a long period and we could not fix it — we refund the affected period
- We end your account for a reason that is not your fault — we refund the unused period
6. When we do not refund
- You did not use the service you paid for
- You changed your mind after the refund window closed
- Your account was closed because you seriously broke the Terms of Service
- A feature was never part of your plan and was never promised to you
- The problem is with hardware, internet or a payment provider we do not supply
7. How to ask for a refund
Write to support@tillmesh.com from the email address on your account, and include:
- Your shop name and registered mobile number
- The invoice number or payment reference
- What you are asking for and why
You can also send the same details on WhatsApp to the number on our website. Email is better, because it gives you a record.
8. How long it takes
| Step | Time |
|---|---|
| We acknowledge your request | Within 2 working days |
| We tell you our decision | Within 7 working days |
| Money reaches you once approved | 7 to 10 working days, depending on your bank |
- Refunds go back to the method you paid with. We cannot send a card payment back to a different account
- We refund the amount you paid. GST is handled as the law requires
- Any bank or gateway charge deducted by your own provider is outside our control
9. If you are not satisfied
Contact our Grievance Officer. Your rights under the Consumer Protection Act 2019 are not affected by this policy.
- Grievance Officer: [Grievance Officer name]
- Email: grievance@tillmesh.com
- Phone: [Business phone number]
- Address: [Registered address, City, State, PIN]
10. Changes to this policy
We may update this policy. The version that applies to you is the one published on the day you paid.
Questions about this page? Write to support@tillmesh.com.